Government · GovConnect Initiative
Citizen services portal for a state government department
Moved a paper-based application process online for over 2 lakh citizens.
-54%
In-person visits
2L+
Citizens served
Full
Process transparency
Problem
Citizens had to visit government offices in person to file and track applications, creating long queues and no transparency on application status.
Solution
We built an accessible, WCAG-compliant citizen portal for application submission, document upload and real-time status tracking, integrated with the department's internal review workflow.
Result
In-person visits for routine applications dropped by over half, and average processing time became visible and trackable for the first time.
Key features delivered
Online application portalDocument upload & verificationInternal review workflowSMS status updates
Technology used
Next.jsNode.jsPostgreSQLAWS
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